Reviews are essential to almost any traveler's planning process--and they should be! Smart consumers use reviews as a sneak peek into what they might expect from a resort or vacation destination, covering everything from the friendliness of the staff to the cleanliness of the accommodations to the value of the advertised amenities. But all reviews are not created equal, especially when you're looking at timeshare resorts like Vacation Village Resorts. How do you know which reviews will help you make the best decision? Look for the experts in the travel and timeshare field, especially those that offer a reputable, impartial place for customers to have their say about their experiences.
Vacation Village Resorts is proud to have earned the prestigious Gold Crown distinction from RCI, the world's largest timeshare exchange company. RCI bestows three types of awards on resorts that meet excellence in vacation experiences for members: Gold Crown Resort® Award, Silver Crown Resort® Award, and the RCI Hospitality Award. The Gold Crown Resort® Award comes directly from anonymous comment cards submitted by guests, who are asked to rate their experiences on multiple areas, including hospitality and service, maintenance, unit features, housekeeping, and amenities. The RCI Gold Crown Resort® Award is the highest of the distinctions possible, which many flagship resorts have won. We are proud that industry experts like RCI have recognized our commitment to our guests and that the reviews for Vacation Village Resorts consistently show that we exceeded the high expectations of our owners and guests from all over the world.
Vacation Village Resorts is thrilled to be honored by TripAdvisor the world's largest travel site, with the Certificate of Excellence. TripAdvisor is a hub for smart travelers and the home of more than 661 million reviews on everything from accommodations to activities and restaurants. The TripAdvisor Certificate of Excellence is given to the top 10% of businesses that have earned excellent reviews from guests who have visited during the previous year. We are proud to announce that seven of our resorts of received this distinction for 2018: Berkshire Mountain Lodge, Mizner Place at Weston Town Center, The Cliffs at Peace Canyon, The Colonies at Willliamsburg, The Grandview at Las Vegas, Vacation Village at Parkway, and Vacation Village in the Berkshires.
Sadly, though we do our level best to provide excellent vacation experiences to our guests, our reviews are not always stellar. We understand this, having been in business for nearly four decades, and know that it's part of doing business. We do our very best to address each and every review to make sure that our guests' concerns are addressed and, ideally, resolved. For many years, our rating with the Better Business Bureau was a firm A--until we decided that we didn't want to pay for the privilege of an excellent rating. The BBB is an independent, for-profit company and once we stopped paying them for a "membership," our rating went from an A to an F. Though we continue to answer each complaint lodged through the BBB, they have refused to change our rating until we pay for a membership. We don't believe in businesses bullying businesses--and we're not the only company that has suffered from the BBB's aggressive, unfair practices.