Travel Advisory

An Update For Our Valued Owners and Guests


NOTICE: We will continue to update this page as the situation around COVID-19 evolves, and additional information becomes available. The information below is subject to change on a daily basis.

Last Updated: July 14, 2020

All Vacation Village Resorts are open.


With guidance issued by the Centers for Disease Control and Prevention (CDC) that limits the gatherings of people, we have discontinued all social activities at all our resorts. In addition to enhancing the check-in procedures and sanitation protocols across our family of resorts, we continue to comply with the most current guidelines in regards to gatherings and social distancing to mitigate potential exposure to COVID-19. As you can understand, and out of respect for others, we will expect each guest to comply as well. Working together, we wish for your family to have enjoyable, lifetime memories even during this challenging period. We can't think of a time that it's needed more.

Residents of the Tri-State Area. All persons entering the state of Florida from the New York Tri-State Area (New York, New Jersey & Connecticut) are directed to isolate or quarantine for a period of 14 days from the time of entry into Florida or the duration of their stay, whichever is shorter. This includes persons entering Florida by roadways.

Amenities

Orlando
Vacation Village at Parkway - five of the seven swimming pools and hot tubs are now open to our owners and guests. The two children’s pools & splash play areas are also open. There is a four-person limit for the hot tubs and children’s pools. We are actively ensuring that social distancing guidelines are adhered to.

The fitness centers are now open with social distancing in place, and four people maximum are allowed at a time. These same guidelines apply to the two arcades that have recently been reopened.

The Activities Center and shuttle service to the theme parks remain closed.

Transportation around the resort property and to the local grocery store (Publix) is currently running.

The Berkley, Orlando has reopened. The outdoor pools, hot tub, and fitness center are open for our owners and guests. We are actively ensuring that social distancing guidelines are adhered to.

South Florida
Vacation Village at Bonaventure - all pools are now open. The outdoor exercise trail, barbeque grills, picnic areas, and children’s playground are open.

Vacation Village at Weston - the heated outdoor swimming pool is open, as well as the poolside smoothie bar. The fitness center is now open but limited to three people maximum at a time. The barbeque grills are available for use.

Shuttle service is available but limited to the grocery store only.

All regularly scheduled resort activities remain canceled until further notice.

Mizner Place at Weston Town Center - the swimming pool is currently open for up to 50% capacity at this time, only ten people can be in the water and small groups of 10 on the pool deck. The hot tub remains closed.

The fitness center is open but limited to only three people maximum at a time.

The Social Center remains closed until further notice, and the shuttle service is not available at this time.

Palm Beach Shores - the beach and pool are now open. The outdoor hot tub is closed. We are actively ensuring that social distancing guidelines are being adhered to.

The onsite Nail salon & spa will be open Monday through Saturday from 9 AM - 6 PM and Sundays from 12 PM - 6 PM. No walk-ins, by appointment only.

The onsite restaurant, The Islander Grill & Tiki Bar, is open with inside seating limited to 50% occupancy from 8 AM - 10 PM daily with plenty of outside seating allowing for social distancing.

The poolside Tiki Bar is open from 11 AM - 10 PM. The gift shop is open daily 9 AM - 9 PM.

Las Vegas
The Grandview at Las Vegas - All pools are now open. Temporary hours are 8 AM – 8 PM. The hot tubs remain closed.

Barbeque areas are open, with every other grill being closed for social distancing. The cardio & strength fitness center areas are open, with every other piece of equipment closed off for social distancing. The internet lounge is open with limited access. The 9-hole miniature golf course and Scotty Beans deli has reopened. The temporary hours for all these amenities are 8 AM – 8 PM.

The arcade and shuttle service to the local grocery store remains closed. There are limited housekeeping services.

South Point Casino, located next door to The Grandview, reopened on Thursday, June 4, for dining and entertainment.

The Cliffs at Peace Canyon - the outdoor swimming pool is currently open. The hot tub remains closed.

The fitness center is open with a limit of three people maximum at a time. The barbeque grills at the pool area are open for owners and guests to use.

The activities center remains closed. We’ve also suspended movie and game check-outs at the front desk for sanitation purposes.

Shuttle service is back up and running with a few trips to The Strip five days a week, as well as to the grocery store.

The Berkley, Las Vegas, has reopened. The heated outdoor swimming pool is open daily, with a maximum occupancy of 45 people. Pool hours are from 10 AM - 6 PM. The hot tub is closed until further notice.

The fitness center is open daily from 5 AM - 10 PM, with a maximum occupancy of 6 people.

The barbeque grills are closed until further notice.

Only one registered guest per family is allowed at the front desk for check-in. Daily housekeeping is not available at this time.

Williamsburg
Vacation Village at Williamsburg - All onsite amenities are now open for our owners and guests with the exception of the whirlpool/hot tub. The swimming pools will be at 75% capacity limit; free swim is available. Reservations will be required for the pools to maintain occupancies and social distancing, which are strictly enforced. Face masks must be worn while in any public indoor area.

The Colonies at Williamsburg - All onsite amenities are now open for our owners and guests with the exceptions of the whirlpool/hot tub, outdoor pool water features and slides, and indoor pool basketball. The swimming pools will be at 75% capacity limit; free swim is available. Reservations will be required for the pools to maintain occupancies and social distancing, which are strictly enforced. The fitness center has a maximum occupancy of 3 people at a time.

The poolside gas barbeque grills can be used for prep & cooking only, and then the guests must go back to their units for eating. For the use of the basketball court and children’s playground, it is one family at a time only.

The game room has a maximum of 4 people at a time. The business center has a maximum of 2 people at a time. Face masks must be worn while in any public indoor area.

Patriots Inn has reopened. All onsite amenities are closed at this time. The front desk hours are from 7 AM - 7 PM daily until further notice.

Massachusetts
Vacation Village in the Berkshires has reopened.

The outdoor swimming pool & children’s pool are open at 40% occupancy, which is equivalent to approximately 60 people. As of July 10th, the indoor swimming pool has opened again at 40% occupancy or 30 people maximum at a time. Guests can use the barbeque grills and picnic tables as they have been distanced appropriately.

The fitness center, arcade, and private movie theater remain closed at this time. We are actively ensuring that social distancing guidelines are adhered to.

Berkshire Mountain Lodge is now open. The children’s playground area has reopened for guests. The barbeque grills and picnic areas will be available on July 3, 2020.

The indoor swimming pool, outdoor hot tub, fitness center, and arcade room, as well as our grand salon where we show movies, are still closed.





March 19, 2020


Just like you, we are closely monitoring new developments regarding COVID-19 (Coronavirus). Our resorts are open, and we want you to know there is nothing more important to us than the health and safety of our owners, guests, employees, and communities. We know spending time together with family is essential, and we want you to have confidence that we are taking steps to ensure everyone’s safety and well-being. We’ve been gathering regular updates and guidance from the CDC and state-level health departments to ensure we are implementing known best practices.


In reviewing official health department recommendations on precautions individuals and businesses can take, we have implemented several enhanced sanitation measures for the well-being of our guests. These include:

  • More frequent cleansing of public and common areas of all the resorts with hospital-grade disinfectant solutions. This includes high-touch areas in the lobby, pools, food service areas, activity areas, game rooms, elevators, vending machines, and other guest areas.
  • We use the same hospital-grade disinfectant cleaners in all guest rooms, and housekeeping departments are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remote controls.
  • We have increased and placed hand-sanitation stations throughout our resorts to provide our guests with a convenient method of maintaining good personal hygiene.
  • Along with the hand sanitizers, we are encouraging all guests and employees to wash hands frequently with soap and warm water.

We also communicate daily with our employees the importance of hygienic etiquette to prevent illnesses and highlight the need for a communal approach to ensure the health and safety of our owners and guests, which includes ensuring that any employee who feels sick stays home.

The Centers for Disease Control recommends frequent handwashing, and other preventive steps all of us can take. For more information, visit their website at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Our Commitment to You and Your Travel Plans

Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your medical providers, to make travel decisions that are best for you and your family.

  • Owners – If you own weeks 10-17 (through April 30) and cannot travel on your owner’s week, please contact your Owners Services Department, and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.

We are doing everything we can to provide a safe, seamless, and ultimately enjoyable experience when you visit us. Please know that we value you as owners and would love to see you back at your home resort soon.


Sincerely,
Vacation Village Resorts