Travel Advisory

An Update For Our Valued Owners and Guests


Last Updated: November 10, 2021


NOTICE: We will continue to update this page as the situation around COVID-19 evolves and additional information becomes available. The information below is subject to change daily.

All Vacation Village Resorts are open. We are committed to the safety and well-being of all of our owners and guests.


Amenities

Orlando

Vacation Village at Parkway

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building, and when using the shuttle transportation.

What's open:

  • All swimming pools & hot tubs
  • Two children’s pools & splash play areas
  • Fitness centers
  • Business center
  • Nature trails
  • Arcade rooms
  • Shuttle service to theme parks
  • Shuttle service around the resort property and to the local grocery store (Publix)

What's closed:

  • Activities Center

The Berkley, Orlando

NEW - Everyone must wear a mask when entering the lobby area and stay six feet apart when possible.

What's open:

  • All outdoor swimming pools & hot tub
  • Fitness center
  • Business Center
  • Billiard's room
  • Arcade
  • Private movie theater - only one family per viewing. Please call the Front Desk at 321.329.7000 to schedule your time.

South Florida

Vacation Village at Bonaventure

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Barbeque grills & picnic areas
  • Outdoor exercise trail
  • Children’s playground
  • Shuttle service to local areas within a 3-mile radius from the resort and to the grocery store
  • Activities include aqua fitness; schedule available at the Front Desk

Vacation Village at Weston

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Poolside smoothie bar
  • Barbeque grills & picnic areas
  • Fitness center - there is a three-person limit
  • Business center
  • Tropical Gift Shop
  • Shuttle service to local areas within a 3-mile radius from the resort and to the grocery store
  • Activities include aqua fitness and poolside bingo; schedule available at the Front Desk

What's closed:

  • Regularly scheduled resort activities

Mizner Place at Weston Town Center

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

ALERT! Due to renovations, the outdoor swimming pool area, including the hot tub, will be closed for the next 6-8 weeks. Poolside activities have also been canceled. We expect the pool & hot tub to reopen in November. Owners and guests can use all of the resort amenities offered at our sister resort property, Vacation Village at Weston. Shuttle service is provided to accommodate all guests. We apologize for any inconvenience.

What's open:

  • Fitness center - there is a three-person limit.

What's closed:

  • Outdoor Swimming Pool, Hot Tub & Activities
  • Social Center
  • Shuttle Service

Palm Beach Shores Resort

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Private beach and swimming pool
  • Outdoor hot tub
  • Poolside Tiki Bar - Open daily 11 AM - 10 PM
  • Onsite restaurant, The Islander Grill & Tiki Bar - Open with 100% seating, including outdoor seating on the Veranda and Tiki Bar. Live entertainment has resumed in the evenings in the Dining Room - 7 nights a week.
  • Nail Salon & Spa - New hours of operation are Monday through Friday 9 AM - 6 PM, Saturday 10 AM - 5 PM, and Sunday Noon - 6 PM. Walk-ins are welcomed if there is availability. However, making an appointment is the preferred method of booking a service.
  • Gift shop - Open daily 9 AM - 9 PM

Las Vegas

The Grandview at Las Vegas

NEW - Everyone must wear a mask inside the buildings, including the registration/check-in building, and while using the shuttle transportation.

ALERT! The Main Pool between the Primrose and Sage buildings will be closed until further notice for the much-anticipated water feature installation and renovation enhancements. However, all other pools will be open. The expected reopening is in December. We apologize for any inconvenience.

What's open:

  • All swimming pools and hot tubs (except the Main Pool) - Temporary hours are 8 AM - 10 PM
  • Barbeque areas - Temporary hours are 8 AM - 10 PM
  • Cardio and Strength fitness centers - Temporary hours are 5 AM - Midnight
  • Business center - Temporary hours are 8 AM - Midnight
  • 9-hole mini-golf course - Temporary hours are 8 AM - 8 PM
  • Arcade - Temporary hours are 8 AM - 10 PM
  • Onsite deli, Scotty Beans - Open daily, except Wednesdays from 8 AM - 7 PM
  • Shuttle service to the local grocery store (Neighborhood Walmart) - Only on Fridays through Tuesdays from 8:30 AM - 11:15 AM

The Cliffs at Peace Canyon

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building, and when using the shuttle transportation.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Barbeque grills
  • Fitness center
  • Pool table in the lobby
  • Movie rental check-outs are now available
  • Shuttle service to the grocery store & few trips to The Strip (5 days a week)

What's closed:

  • Activities Center

The Berkley, Las Vegas

NEW - Everyone must wear a mask inside, including the registration/check-in building and all the resort’s public areas.

What's open:

  • Heated outdoor swimming pool - maximum occupancy of 45 people. Current pool hours are 10 AM - 10 PM.
  • Hot tub - maximum occupancy of 24 people.
  • Barbeque grills
  • Fitness center - there is a six-person limit, and the hours are 5 AM - 10 PM.
  • Business center - there is a three-person limit, and the hours are 10 AM - 6 PM.
  • Only one registered guest per family is allowed at the Front Desk for check-in.
  • Daily housekeeping services are now available (limited housekeeping, if requested).

Williamsburg

Vacation Village at Williamsburg

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Outdoor swimming pool
  • Outdoor children’s pool
  • Heated indoor swimming pool & hot tub
  • Barbeque grills & picnic areas
  • Children’s playground
  • Business center
  • Fitness center
  • Game room
  • Pickleball & tennis courts
  • Volleyball & basketball courts
  • Spa

The Colonies at Williamsburg

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Heated indoor swimming pool
  • Outdoor hot tub
  • Outdoor poolside gas barbeque grills
  • Basketball court and tennis court
  • Fitness center
  • Arcade/game room
  • Business center
  • Children's playground

What's closed:

  • Outdoor swimming pool (closed for the season)

Patriots Inn

NEW - Everyone must wear a mask in the resort’s common areas (e.g., Registration desk, hallways, internet café, and fitness center).

What's open:

  • The Front Desk hours are 7 AM - 9 PM until further notice.
  • Fitness center & Business center - there is a three-person limit.

What's Closed:

  • Outdoor swimming pool (closed for the season)

Massachusetts

Vacation Village in the Berkshires

NEW - Everyone must wear a mask in the buildings, including the registration/check-in building.

What's open:

  • Outdoor hot tub
  • Indoor heated swimming pool
  • Barbeque grills and picnic tables
  • Outdoor fire pit
  • Private movie theater
  • Arcade/game room
  • Fitness center

What's closed:

  • Outdoor swimming pool (closed for the season)
  • Children’s pool (closed for the season)

Berkshire Mountain Lodge

NEW - Everyone must wear a mask in the main lobby, hallways, and other resort public areas.

What's open:

  • Indoor swimming pool (Open daily from 8 AM - 10 PM, with no reservations or limitations)
  • Grand Clubhouse Salon
  • Children’s playground area
  • Fitness center – Open daily from 6:30 PM - 10 PM, by reservation only
  • Arcade room – Open daily from 8 AM - 10 PM, with no reservations or limitations

What's closed:

  • Outdoor hot tub




March 19, 2020


Just like you, we are closely monitoring new developments regarding COVID-19 (Coronavirus). Our resorts are open, and we want you to know there is nothing more important to us than the health and safety of our owners, guests, employees, and communities. We know spending time together with family is essential, and we want you to have confidence that we are taking steps to ensure everyone’s safety and well-being. We’ve been gathering regular updates and guidance from the CDC and state-level health departments to ensure we are implementing known best practices.


In reviewing official health department recommendations on precautions individuals and businesses can take, we have implemented several enhanced sanitation measures for the well-being of our guests. These include:

  • More frequent cleansing of public and common areas of all the resorts with hospital-grade disinfectant solutions. This includes high-touch areas in the lobby, pools, food service areas, activity areas, game rooms, elevators, vending machines, and other guest areas.
  • We use the same hospital-grade disinfectant cleaners in all guest rooms, and housekeeping departments are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remote controls.
  • We have increased and placed hand-sanitation stations throughout our resorts to provide our guests with a convenient method of maintaining good personal hygiene.
  • Along with the hand sanitizers, we are encouraging all guests and employees to wash hands frequently with soap and warm water.

We also communicate daily with our employees the importance of hygienic etiquette to prevent illnesses and highlight the need for a communal approach to ensure the health and safety of our owners and guests, which includes ensuring that any employee who feels sick stays home.

The Centers for Disease Control recommends frequent handwashing, and other preventive steps all of us can take. For more information, visit their website at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Our Commitment to You and Your Travel Plans

Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your medical providers, to make travel decisions that are best for you and your family.

  • Owners – If you own weeks 10-17 (through April 30) and cannot travel on your owner’s week, please contact your Owners Services Department, and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.

We are doing everything we can to provide a safe, seamless, and ultimately enjoyable experience when you visit us. Please know that we value you as owners and would love to see you back at your home resort soon.


Sincerely,
Vacation Village Resorts