Travel Advisory

An Update For Our Valued Owners and Guests


Last Updated: July 1, 2021


NOTICE: We will continue to update this page as the situation around COVID-19 evolves and additional information becomes available. The information below is subject to change daily.

All Vacation Village Resorts are open. We are committed to the safety and well-being of all of our owners and guests.


Amenities

Orlando

Vacation Village at Parkway

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • All swimming pools & hot tubs
  • Two children’s pools & splash play areas
  • Fitness centers
  • Business center
  • Nature trails
  • Arcade rooms
  • Shuttle service to theme parks
  • Shuttle service around the resort property and to the local grocery store (Publix)

What's closed:

  • Activities Center

The Berkley, Orlando

What's open:

  • All outdoor swimming pools & hot tub
  • Fitness center
  • Business Center
  • Billiard's room
  • Arcade
  • Private movie theater - only one family per viewing. Please call the Front Desk at 321.329.7000 to schedule your time.

South Florida

Vacation Village at Bonaventure

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Barbeque grills & picnic areas
  • Outdoor exercise trail
  • Children’s playground
  • Shuttle service is available but limited to the grocery store only
  • Activities include aqua fitness; schedule available at the Front Desk

Vacation Village at Weston

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Poolside smoothie bar
  • Barbeque grills & picnic areas
  • Fitness center - there is a three-person limit
  • Business center
  • Tropical Gift Shop
  • Shuttle service is available but limited to the grocery store only.
  • Activities include aqua fitness and bingo; schedule available at the Front Desk

What's closed:

  • Regularly scheduled resort activities

Mizner Place at Weston Town Center

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Heated outdoor swimming pool - available at 50% capacity at this time; only 15 people can be in the water and small groups of 10 on the pool deck.
  • Daily poolside activities; schedule available at the Front Desk
  • Fitness center - there is a three-person limit.

What's closed:

  • Hot Tub
  • Social Center
  • Shuttle Service

Palm Beach Shores Resort

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Private beach and swimming pool
  • Outdoor hot tub
  • Poolside Tiki Bar - Open daily 11 AM - 10 PM
  • Onsite restaurant, The Islander Grill & Tiki Bar - Open with 100% seating, including outdoor seating on the Veranda and at the Tiki Bar. Live entertainment has resumed in the evenings in the Dining Room - 7 nights a week.
  • Nail Salon & Spa - New hours of operation are Monday through Friday 9 AM - 6 PM, Saturday 10 AM - 5 PM, and Sunday Noon - 6 PM. Walk-ins are welcomed if there is availability. However, making an appointment is the preferred method of booking a service.
  • Gift shop - Open daily 9 AM - 9 PM

Las Vegas

The Grandview at Las Vegas

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • All swimming pools and hot tubs - Temporary hours are 8 AM - 8 PM
  • Barbeque areas - Temporary hours are 8 AM - 10 PM
  • Cardio and Strength fitness centers - Temporary hours are 5 AM - Midnight
  • Business center - Temporary hours are 8 AM - Midnight
  • 9-hole mini-golf course - Temporary hours are 8 AM - 8 PM
  • Arcade - Temporary hours are 8 AM - 10 PM
  • Onsite deli, Scotty Beans - Open daily, except Wednesdays from 8 AM - 7 PM
  • Shuttle service to the local grocery store (Neighborhood Walmart) - Only on Fridays through Tuesdays from 8:30 AM - 11:15 AM

The Cliffs at Peace Canyon

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Heated outdoor swimming pool & hot tub
  • Barbeque grills
  • Fitness center
  • Pool table in the lobby
  • Movie rental check-outs are now available
  • Shuttle service to the grocery store & few trips to The Strip (5 days a week)

What's closed:

  • Activities Center

The Berkley, Las Vegas

Face coverings and social distancing are required for all owners and guests in all the resort’s common areas.

What's open:

  • Heated outdoor swimming pool - maximum occupancy of 45 people. Current pool hours are 10 AM - 8 PM.
  • Hot tub - maximum occupancy of 24 people.
  • Barbeque grills
  • Fitness center - there is a six-person limit, and the hours are 5 AM - 10 PM.
  • Business center - there is a three-person limit and the hours are 10 AM - 6 PM.
  • Only one registered guest per family is allowed at the Front Desk for check-in.
  • Daily housekeeping services are now available (limited housekeeping, if requested).

Williamsburg

Vacation Village at Williamsburg

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Outdoor swimming pool
  • Outdoor children’s pool
  • Heated indoor swimming pool & hot tub
  • Barbeque grills & picnic areas
  • Children’s playground
  • Business center
  • Fitness center
  • Game room
  • Pickleball & tennis courts
  • Volleyball & basketball courts
  • Spa

The Colonies at Williamsburg

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Outdoor swimming pool & hot tub
  • Heated indoor swimming pool
  • Outdoor poolside gas barbeque grills
  • Basketball court and tennis court
  • Fitness center
  • Arcade/game room
  • Business center
  • Children's playground

Patriots Inn

Face coverings and social distancing are required for all owners and guests in all the resort’s common areas, including the registration lobby.

What's open:

  • The Front Desk hours are 7 AM - 9 PM until further notice.
  • Outdoor swimming pool - Temporary hours are 8 AM - 8 PM.
  • Fitness center & Business center - there is a three-person limit.

Massachusetts

Vacation Village in the Berkshires

NEW - Fully-vaccinated guests are not required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

What's open:

  • Outdoor swimming pool & hot tub
  • Indoor heated swimming pool
  • Barbeque grills and picnic tables
  • Private movie theater
  • Arcade/game room
  • Fitness center

Berkshire Mountain Lodge

What's open:

  • Indoor swimming pool (Open with limited capacity – up to 15 people and part-time. Open only on Fridays through Monday from 4 PM – 10 PM by reservation only.)
  • Fitness center – Open daily from 6:30 PM - 10 PM by reservation only
  • Grand Clubhouse Salon
  • Children’s playground area

What's closed:

  • Outdoor hot tub
  • Arcade room




March 19, 2020


Just like you, we are closely monitoring new developments regarding COVID-19 (Coronavirus). Our resorts are open, and we want you to know there is nothing more important to us than the health and safety of our owners, guests, employees, and communities. We know spending time together with family is essential, and we want you to have confidence that we are taking steps to ensure everyone’s safety and well-being. We’ve been gathering regular updates and guidance from the CDC and state-level health departments to ensure we are implementing known best practices.


In reviewing official health department recommendations on precautions individuals and businesses can take, we have implemented several enhanced sanitation measures for the well-being of our guests. These include:

  • More frequent cleansing of public and common areas of all the resorts with hospital-grade disinfectant solutions. This includes high-touch areas in the lobby, pools, food service areas, activity areas, game rooms, elevators, vending machines, and other guest areas.
  • We use the same hospital-grade disinfectant cleaners in all guest rooms, and housekeeping departments are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remote controls.
  • We have increased and placed hand-sanitation stations throughout our resorts to provide our guests with a convenient method of maintaining good personal hygiene.
  • Along with the hand sanitizers, we are encouraging all guests and employees to wash hands frequently with soap and warm water.

We also communicate daily with our employees the importance of hygienic etiquette to prevent illnesses and highlight the need for a communal approach to ensure the health and safety of our owners and guests, which includes ensuring that any employee who feels sick stays home.

The Centers for Disease Control recommends frequent handwashing, and other preventive steps all of us can take. For more information, visit their website at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Our Commitment to You and Your Travel Plans

Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your medical providers, to make travel decisions that are best for you and your family.

  • Owners – If you own weeks 10-17 (through April 30) and cannot travel on your owner’s week, please contact your Owners Services Department, and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.

We are doing everything we can to provide a safe, seamless, and ultimately enjoyable experience when you visit us. Please know that we value you as owners and would love to see you back at your home resort soon.


Sincerely,
Vacation Village Resorts