Travel Advisory

An Update For Our Valued Owners and Guests


Last Updated: November 25, 2020


NOTICE: We will continue to update this page as the situation around COVID-19 evolves, and additional information becomes available. The information below is subject to change daily.

All Vacation Village Resorts are open. We are actively ensuring that social distancing guidelines are being adhered to.


Amenities

Orlando

Vacation Village at Parkway

What's open:

  • Five of the seven swimming pools and hot tubs
  • Two children’s pools & splash play areas - there is a four-person occupancy limit for the hot tubs and children’s pools.
  • Fitness centers
  • Nature trails
  • Arcade rooms - there is a four-person occupancy limit.
  • Transportation around the resort property and to the local grocery store (Publix) is currently running.

What's closed:

  • Activities Center
  • Shuttle service to the theme parks

The Berkley, Orlando

What's open:

  • All outdoor swimming pools & hot tub
  • Fitness center
  • Business Center
  • Billiard's room
  • Arcade
  • Private movie theater - only one family per viewing. Please call the front desk to schedule your time.

South Florida


Vacation Village at Bonaventure - is currently closed. Owners and guests will be accommodated at Vacation Village at Weston.


Vacation Village at Weston

What's open:

  • Heated outdoor swimming pool & hot tub
  • Poolside smoothie bar
  • Barbeque grills & picnic areas
  • Fitness center - there is a three-person limit
  • Business center
  • Tropical Gift Shop
  • Shuttle service is available but limited to the grocery store only.

What's closed:

  • Regularly scheduled resort activities

Mizner Place at Weston Town Center

What's open:

  • Heated outdoor swimming pool - available at 50% capacity at this time, only ten people can be in the water and small groups of 10 on the pool deck.
  • Fitness center - there is a three-person limit.

What's closed:

  • Hot Tub
  • Social Center
  • Shuttle Service

Palm Beach Shores Resort

What's open:

  • Private beach and swimming pool
  • Poolside Tiki Bar - Open daily 11 AM - 10 PM
  • Onsite restaurant, The Islander Grill & Tiki Bar, is open with 100% seating, including outdoor seating on the Veranda and at the Tiki Bar. Live entertainment has resumed in the evenings in the Dining Room - 7 nights a week.
  • Nail Salon & Spa - New hours of operation are Monday through Friday 9 AM - 6 PM, Saturday 10 AM - 5 PM, and Sunday Noon - 5 PM. Walk-ins are welcome if there is availability. However, making an appointment is the preferred method of booking a service.
  • Gift shop - Open daily 9 AM - 9 PM

What's closed:

  • Hot tub

Las Vegas

The Grandview at Las Vegas

What's open:

  • All swimming pools - Temporary hours are 8 AM - 8 PM.
  • Barbeque areas, with every other grill closed for social distancing.
  • Cardio and Strength fitness centers, with every other piece of equipment out of service for social distancing.
  • Business center - with limited access.
  • 9-hole mini-golf course
  • Onsite deli, Scotty Beans - Temporary hours are 8 AM - 8 PM.

What's closed:

  • Hot Tubs
  • Arcade
  • Shuttle service to the local grocery store

The Cliffs at Peace Canyon

What's open:

  • Heated outdoor swimming pool
  • Barbeque grills at the pool area
  • Fitness center - there is a three-person limit.
  • Movie and game rental check-outs are now available.
  • Shuttle service to the grocery store & few trips to The Strip (5 days a week).

What's closed:

  • Hot Tubs
  • Activities Center

The Berkley, Las Vegas

What's open:

  • Heated outdoor swimming pool - maximum occupancy of 45 people. Current pool hours are 10 AM - 6 PM.
  • Fitness center - there is a six-person limit, and the hours are 5 AM - 10 PM.
  • Business center - there is a three-person limit and the hours are 10 AM - 6 PM.
  • Only one registered guest per family is allowed at the front desk for check-in.
  • Daily housekeeping services are now available (limited daily housekeeping, if requested).

What's closed:

  • Hot Tubs
  • Barbeque grills

Williamsburg

Vacation Village at Williamsburg

What's open:

  • Heated indoor swimming pool - available at 50% capacity, with hourly reservations required.
  • Barbeque grills & picnic areas
  • Business center
  • Fitness center, with every other piece of equipment out of service for social distancing
  • Game room, with limited capacity

What's closed:

  • Outdoor swimming pool
  • Indoor hot tub
  • Playground areas

The Colonies at Williamsburg

What's open:

  • Heated indoor swimming pool - with hourly reservations required. The pool is roped into different sections to help maintain occupancies and social distancing. A maximum of 25 people are permitted including staff members at any given time.
  • Outdoor poolside gas barbeque grills can be used for prep & cooking only, and then the guests must go back to their units for eating.
  • Basketball court and tennis court - one family at a time only.
  • Fitness center - there is a three-person limit.
  • Arcade/game room - there is a four-person limit.
  • Business center - there is a two-person limit.

What's closed:

  • Outdoor swimming pool & hot tub
  • Children's playground

Patriots Inn

What's open:

  • Fitness center & Business center - there is a three-person limit.
  • The front desk hours are 7 AM - 7 PM until further notice.

What's closed:

  • Outdoor swimming pool

Massachusetts

COVID-19 Travel Order Effective August 1, 2020, all visitors entering Massachusetts, including returning residents, must follow new travel orders. They must complete the new Massachusetts Travel Form before arrival and quarantine for 14 days unless they can produce a negative test result from a COVID-19 test administered no more than 72 hours before they arrived in the state. Failure to comply may result in a $500 fine per day. See https://www.Mass.gov/info-details/covid-19-travel-order for a list of currently exempt States as they are ever-changing.


Vacation Village in the Berkshires

What's open:

  • Indoor heated swimming pool - open at 40% occupancy, which is a maximum of 30 people. Hourly reservations are required.
  • Barbeque grills and picnic tables - they have been distanced appropriately.
  • Arcade/game room - there is an eight-person limit for this.

What's closed:

  • Fitness center
  • Private movie theatre

Berkshire Mountain Lodge

What's open:

  • Children’s playground area
  • Barbeque grills and picnic areas

What's closed:

  • Indoor swimming pool
  • Outdoor hot tub
  • Fitness center
  • Arcade room
  • Grand Salon




March 19, 2020


Just like you, we are closely monitoring new developments regarding COVID-19 (Coronavirus). Our resorts are open, and we want you to know there is nothing more important to us than the health and safety of our owners, guests, employees, and communities. We know spending time together with family is essential, and we want you to have confidence that we are taking steps to ensure everyone’s safety and well-being. We’ve been gathering regular updates and guidance from the CDC and state-level health departments to ensure we are implementing known best practices.


In reviewing official health department recommendations on precautions individuals and businesses can take, we have implemented several enhanced sanitation measures for the well-being of our guests. These include:

  • More frequent cleansing of public and common areas of all the resorts with hospital-grade disinfectant solutions. This includes high-touch areas in the lobby, pools, food service areas, activity areas, game rooms, elevators, vending machines, and other guest areas.
  • We use the same hospital-grade disinfectant cleaners in all guest rooms, and housekeeping departments are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remote controls.
  • We have increased and placed hand-sanitation stations throughout our resorts to provide our guests with a convenient method of maintaining good personal hygiene.
  • Along with the hand sanitizers, we are encouraging all guests and employees to wash hands frequently with soap and warm water.

We also communicate daily with our employees the importance of hygienic etiquette to prevent illnesses and highlight the need for a communal approach to ensure the health and safety of our owners and guests, which includes ensuring that any employee who feels sick stays home.

The Centers for Disease Control recommends frequent handwashing, and other preventive steps all of us can take. For more information, visit their website at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Our Commitment to You and Your Travel Plans

Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your medical providers, to make travel decisions that are best for you and your family.

  • Owners – If you own weeks 10-17 (through April 30) and cannot travel on your owner’s week, please contact your Owners Services Department, and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.

We are doing everything we can to provide a safe, seamless, and ultimately enjoyable experience when you visit us. Please know that we value you as owners and would love to see you back at your home resort soon.


Sincerely,
Vacation Village Resorts