Massanutten Resort
Frequently Asked Questions (FAQ) About Massanutten Resort
Have questions about your upcoming vacation to our Massanutten, Virginia resort? We’ve got answers for you! Take a moment to browse these questions and answers to help make the most of your stay with us.
- General Information & Special Requests
- Resort Location & Transportation Information
- Resort Amenities
- Suite Amenities
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General Information & Special Requests
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Is there a minimum stay required at Massanutten Resort?
+The hotels at Massanutten Resort do not have a minimum stay, but all condo rentals require a two-night minimum stay.
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What time are the check-in and check-out?
+The check-in times vary depending on how you made your reservation at Massanutten Resort.
Check-In Times
- 4:00 PM - Shenandoah Villas, Eagle Trace, Summit (Owners)
- 5:00 PM - Woodstone & Regal Vistas (Owners), All Rentals
- 6:00 PM - All RCI Reservations
Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the published check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all our guests, and we cannot wait to welcome you to Massanutten Resort. Are you arriving late? Click here.
Check-In Locations
North Lobby
- Eagle Trace & Woodstone (Owners & RCI reservations)
- Summit (Friday & Sunday reservations)
- The North Lobby is in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.
- Hours: Open 24 hours a day
South Lobby
- Shenandoah Villas & Regal Vistas (owners & RCI reservations)
- Summit (Saturday reservations)
- All Massanutten Resort Hotels & Rentals
- The South Lobby is in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.
- Hours: Open Fri & Sat 4 - 9 pm & Sun 3 - 9 pm
Check-Out
- Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
Before you depart, we kindly request that you take a few minutes to:
- Return relocated furniture, kitchenware, and other items to their original location
- Load the dishwasher and start the wash cycle (if applicable)
- Strip bed sheets down to mattress pads, but do not remove blankets and spreads
- Place bed and bath linens on the floor near the unit entrance
- Empty the refrigerator and place all trash in appropriate outside receptacles.
- Remove all food items from units
- Unopened, non-perishable items may be given to the local food bank via the food donation box in the Woodstone Lobby
- Check the unit for personal items
- Turn off all lights
- Turn the thermostat to 65° in winter or 75°F in summer
Massanutten Resort is not responsible for any items left behind.
For more information on check-in and check-out procedures, please visit https://www.massresort.com/stay/rental-info/check-in/
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What are the front desk hours for Massanutten Resort?
+The front desk is open 24 hours a day, seven days a week. The front desk can be reached by calling 540.289.9441.
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Is early check-in or late check-out available?
+Please note the printed check-in time on your reservation confirmation. Due to high seasonal, occupancy, if you arrive before the published check-in time, there is no guarantee that your room will be ready.
Check-out is promptly at 10:00 AM. Please vacate your unit before 10:00 AM to avoid a late fee. You can call the front desk to request a later check-out time. We will do our best to accommodate requests based on resort occupancy.
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How old do you have to be to check in?
+The minimum age to check in is 21.
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What identification and type of credit cards are accepted to check in?
+A picture ID, a major credit card (Visa, MasterCard, or American Express), and a confirmation/hotel voucher are required at check-in time.
There is also a refundable security deposit of $100.00 placed as a hold on a credit card for any damages or excessive cleaning required in the suite. Upon check-out, that security deposit is returned to the credit card. If you use a debit card for the security deposit, it may take up to 14 business days after the hold has been released to show up on your bank statement.
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Are there any extra fees that are not included with a reservation?
+Yes. A non-refundable resort fee is collected at the time of check-in. For more information on what this fee includes, please visit https://www.massresort.com/about/resort-fee/.
There is also a refundable security deposit of $100.00 placed as a hold on a credit card for any incidentals to the suite. Upon check-out, the security deposit is returned back to the credit card. If you use a debit card for the security deposit, it may take up to 14 business days after the hold has been released to show up on your bank statement.
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How many sub-divisions does Massanutten Resort have?
+Massanutten Resort is comprised of the following developments:
- Eagle Trace
- Eagle Trace at Killy Court
- Regal Vistas
- Shenandoah Villas
- Shenandoah Villas at Killy Court
- The Summit
- Summit Hillside
- Summit Sunrise
- Woodstone Meadows
- Woodstone Meadows Casa De Campo
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Can a specific building or view be requested?
+Special requests (room views, floor level, unit location, etc.) are not accepted before arrival. Accommodations are based on a first-come, first-served basis. Massanutten Resort® will make every effort to honor special requests based on availability at time of check-in.
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Is it possible to upgrade to a larger room?
+Yes. Upgrades are based on availability, and fees apply. Call the resort at 540.289.9441 for more information.
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Can a handicap-accessible room be requested?
+Yes. Massanutten Resort is committed to making its facilities accessible to all guests, including those with disabilities (within safety limits). Guests with disabilities are encouraged to notify Reservations at 540.289.4904, option 2 of special needs, when reservations are made and to contact Concierge Services at 540.289.4978 in advance to plan their stay.
Our team will happily communicate with all necessary departments to meet our guests' needs. If a guest's disability is not apparent, we may ask whether an accommodation is required because of a disability.
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Is parking free?
+Yes. Massanutten Resort offers free parking for all owners and guests.
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Are there Electric Vehicle charging stations at Massanutten Resort?
+Yes. Electric vehicle charging stations are available at Massanutten Resort.
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Is Massanutten Resort pet-friendly?
+Yes, at Massanutten Resort, we understand that pets are an extension of your family. We are one of the few resorts in the area that offers a limited number of pet-friendly suites. The resort’s pet fee is $225 per dog, and dogs must be less than 70 pounds. Guests must sign a release of liability and waiver (found here) stating that they understand and adhere to all dog rules prior to arrival. Additional fees may be charged if extra cleaning is required after your stay. There is a maximum of two dogs per reservation.
For more information on the resort’s pet policy and making your request, please visit https://www.massresort.com/stay/dog-friendly-lodging/
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Does Massanutten Resort accept packages for guests?
+Yes. Massanutten Resort will accept package deliveries for registered guests free of charge.
Important Notes:
- Massanutten Resort does not receive U.S. Postal Service delivery on Saturdays.
- Overnight packages or letters may be sent through USPS and other carriers, so be sure to confirm the carrier before selecting the address.
- If the mail is delivered to someone staying with a registered guest, you must indicate the registered guest’s name and unit number.
- For Internet driving instructions, use the Massanutten, VA address.
- For any other requisitions requesting guest mail, please call our Resort switchboard and ask to speak to the Manager on Duty at 540.289.9441.
To learn more about the mailing and shipping to Massanutten Resort, please visit https://www.massresort.com/explore/contact-us/mailing-address/
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Does Massanutten Resort offer free WiFi?
+Yes. WiFi is included in the resort fee.
Massanutten Resort offers free WiFi internet access in most units, hotels, and common areas. In addition, public Wi-Fi internet access is also available at the business center at Massanutten Station.
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Is daily housekeeping available at Massanutten Resort?
+No. Massanutten Resort does not offer daily housekeeping, but if you would like to request a cleaning service during your stay, please contact our front desk at 540.289.9441 to notify the staff.
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Is smoking permitted at Massanutten Resort?
+No. Massanutten Resort is a smoke-free resort. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close the patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
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Are extra beds or cribs available for small children?
+Pack-‘n-Play® and highchairs are available on a first-come, first-served basis upon arrival. Charges may apply.
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Is there a minimum stay required?
+The hotels have no minimum stay, but all condo rentals require a two-night minimum stay.
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Can I request a handicap accessible unit for my stay?
+Massanutten Resort® is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact concierge services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.
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Resort Location & Transportation Information
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Which airport is closest to Massanutten Resort?
+Shenandoah Valley Airport (SHD) is approximately 30 minutes from Massanutten Resort. Charlottesville-Albemarle Airport is approximately 45 minutes from Massanutten Resort.
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Does Massanutten Resort offer a shuttle service to/from the airport?
+No. Massanutten Resort does not offer shuttle transportation to or from the airport. Instead, we recommend a rental car, taxi, or ridesharing apps like Uber or Lyft.
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What other type of transportation, if any, is provided by Massanutten Resort?
+Massanutten Resort is happy to announce its newest initiative in creating a fun, safe, and environmentally-friendly community for its owners & guests. As a result, guests will now have the opportunity to enjoy their vacation worry-free of directions, parking, and gas mileage! With this, we will reduce the number of single cars on the road (ultimately reducing our emissions) and make your stay even more restful.
To learn more about purchasing a shuttle ticket and more, please visit https://www.massresort.com/explore/shuttle/
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Resort Amenities
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Are there indoor and outdoor pools at Massanutten Resort?
+Yes. Massanutten Resort offers two indoor pools and three outdoor pools. Both indoor pools are heated.
For more information on the swimming pools, parks, and playgrounds at the resort, please visit https://www.massresort.com/play/recreation/pools-and-parks/
In addition to our swimming pools, Massanutten Resort offers an award-winning indoor/outdoor waterpark. More details on the Massanutten WaterPark here: https://www.massresort.com/play/waterpark/.
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What are the pool hours, and where are they located?
+The pool hours vary for each pool and season.
For more information on the swimming pools hours and locations, please visit https://www.massresort.com/play/recreation/pools-and-parks/
In addition to our swimming pools, Massanutten Resort offers an award-winning indoor/outdoor waterpark. More details on the Massanutten WaterPark here: https://www.massresort.com/play/waterpark/.
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Is there a hot tub at Massanutten Resort?
+Yes. Massanutten Resort has two indoor hot tubs, along with one outdoor hot tub.
To see where the hot tubs and other resort amenities are located, please visit https://www.massresort.com/play/recreation-centers/things-to-know/.
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Is there a children’s pool at Massanutten Resort?
+Yes. Massanutten Resort has two children’s pools. To see where the children’s pools and other resort amenities are located, please visit https://www.massresort.com/play/recreation-centers/things-to-know/.
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Are there any activities for kids at Massanutten Resort?
+Yes. Massanutten Resort offers a range of activities.
Most activities require advance sign-up. However, some activities can now be booked online. To start signing up for activities during your stay, visit https://www.massresort.com/play/activities/.
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Does Massanutten Resort have a playground?
+Yes. Massanutten Resort offers four playgrounds.
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Does Massanutten Resort have an arcade?
+Yes. Massanutten Resort has two arcades.
To see where the arcades and other resort amenities are located, please visit https://www.massresort.com/play/recreation-centers/things-to-know/.
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Does Massanutten Resort have a basketball court?
+Yes. Massanutten Resort offers both indoor and outdoor basketball courts.
To see where the basketball courts and other resort amenities are located, please visit https://www.massresort.com/play/recreation-centers/things-to-know/.
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Where is the outdoor sand volleyball court located at Massanutten Resort?
+The outdoor sand volleyball court at Massanutten Resort is located at the Massanutten Fitness & Rec Club. It is open year-round.
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Does Massanutten Resort have a restaurant?
+Nothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads to burgers and pizza to pub fare and to-go meals, we offer something for every taste, every season, and every occasion.
Two of our most popular dining restaurants at Massanutten Resort include Base Camp and Campfire Grill.
To learn more about our restaurants and quick-service dining options, please visit https://www.massresort.com/dine/.
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Are there barbecue grills available at Massanutten Resort?
+Yes. There are multiple gas grills throughout the resort at the condo buildings.
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Does Massanutten Resort have a fitness center?
+Yes. Massanutten Resort has two fitness centers.
To see where the fitness centers and other resort amenities are located, please visit https://www.massresort.com/play/recreation-centers/things-to-know/.
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Are public computers and printers available at Massanutten Resort?
+Yes. Massanutten Resort has a business center equipped with computers and a printer for your convenience. It is open daily from 8:00 AM to 9:00 PM.
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Suite Amenities
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How are the suites laid out at Massanutten Resort?
+Massanutten Resort offers accommodations for groups of all sizes and interests. We have lodging in two different resort areas - on the Mountain (closest to the Ski Area) and the Valley (closest to the WaterPark). The suites are designed for maximum comfort.
An authentic Blue Ridge experience, our Mountain accommodations offer breathtaking year-round views and exposure to the natural wildlife. This is sure to enhance your vacation experiences. In addition, staying on the mountain keeps you near Campfire Grill, the Ski and Adventure Park area, Mountain Greens Golf Course, Massanutten Fitness & Rec Club, the General Store, Mountain Peak Pool, and Base Camp.
The following developments are located on the Mountain:
- The Summit
- Eagle Trace
- Massanutten Resort Hotels
- Shenandoah Villas
- Shenandoah Villas at Killy Court
- Eagle Trace at Killy Court
When you stay in the Valley of Massanutten Resort, you will enjoy views of the famous Blue Ridge, parks, and pools, and have close access to the Spa, Woodstone Meadows Golf Course, James E. Lambert Park, VA BBQ & Pizza Co., Splash’s Bar & Grill, and the WaterPark. Being in the heart of the Resort, there is never a dull moment, nor is it ever shy of opportunity and excitement.
The following developments are located on the Mountain:
- Regal Vistas
- Woodstone Meadows
- Woodstone Meadows Casa De Campo
For more information on each lodging option, please visit https://www.massresort.com/stay/lodging/.
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Does Massanutten Resort have adjoining/connecting rooms?
+Yes. Massanutten Resort® offers lockoff units featuring a common foyer with separate controlled access for each suite.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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Do all the rooms have a patio or balcony?
+Yes. The hotel rooms and condos all have a private balcony.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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What appliances are in the kitchen?
+Hotel rooms have a mini fridge and a coffee pot, and an everyday-use microwave is available in the vending area. The condos may have an efficiency, partial, or full kitchen, including a refrigerator, coffee pot, microwave, and toaster.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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What type of cookware and dinnerware is in the kitchen?
+Dinnerware in the hotel and condos are provided based on the max occupancy of the unit. Pots, pans, utensils, glassware, and plastic ware are also provided depending on the type of kitchen the unit has.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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What entertainment options are available in each suite?
+Each unit at Massanutten Resort features a television with cable in the living room and bedroom, and WiFi internet access.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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Does Massanutten Resort provide toiletries such as shampoo, conditioner, and body wash?
+Yes. Massanutten Resort provides kitchen linens (which include two dishcloths, two dish towels, and two pot holders), bed linens, bath towels, dish detergent, dishwasher powder, toilet paper, paper towels, trash bags, bath soap, shampoo, and body wash.
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Is there a washer and dryer in the room?
+Some units have washers and dryers. The resort has complimentary laundry facilities for units without washers and dryers.
For more information on the hotel and condo accommodations, please visit https://www.massresort.com/stay/lodging/.
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Is there an iron and ironing board?
+Yes. Both the hotel rooms and condos have an iron and ironing board.
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