Massanutten Resort

The hotels at Massanutten Resort do not have a minimum stay, but all condo rentals require a two-night minimum stay.

The check-in times vary depending on how you made your reservation at Massanutten Resort.

Check-In Times

• 4:00 PM - Shenandoah Villas, Eagle Trace, Summit (Owners)
• 5:00 PM - Woodstone & Regal Vistas (Owners), All Rentals
• 6:00 PM - All RCI Reservations

Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the published check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all our guests, and we cannot wait to welcome you to Massanutten Resort. Are you arriving late? Click here.

Check-In Locations

North Lobby

• Eagle Trace & Woodstone (Owners & RCI reservations)
• Summit (Friday & Sunday reservations)
• The North Lobby is in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.
• Hours: Open 24 hours a day

South Lobby

• Shenandoah Villas & Regal Vistas (owners & RCI reservations)
• Summit (Saturday reservations)
• All Massanutten Resort Hotels & Rentals
• The South Lobby is in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.
• Hours: Open Fri & Sat 4 - 9 pm & Sun 3 - 9 pm

Check-Out

• Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.

Before you depart, we kindly request that you take a few minutes to:

• Return relocated furniture, kitchenware, and other items to their original location
• Load the dishwasher and start the wash cycle (if applicable)
• Strip bed sheets down to mattress pads, but do not remove blankets and spreads
• Place bed and bath linens on the floor near the unit entrance
• Empty the refrigerator and place all trash in appropriate outside receptacles.
• Remove all food items from units
• Unopened, non-perishable items may be given to the local food bank via the food donation box in the Woodstone Lobby
• Check the unit for personal items
• Turn off all lights
• Turn the thermostat to 65° in winter or 75°F in summer

Massanutten Resort is not responsible for any items left behind.

For more information on check-in and check-out procedures, please visit https://www.massresort.com/stay/rental-info/check-in/

The front desk is open 24 hours a day, seven days a week. The front desk can be reached by calling 540.289.9441.

Please note the printed check-in time on your reservation confirmation. Due to high seasonal, occupancy, if you arrive before the published check-in time, there is no guarantee that your room will be ready.

Check-out is promptly at 10:00 AM. Please vacate your unit before 10:00 AM to avoid a late fee. You can call the front desk to request a later check-out time. We will do our best to accommodate requests based on resort occupancy.

The minimum age to check in is 21.

A picture ID, a major credit card (Visa, MasterCard, or American Express), and a confirmation/hotel voucher are required at check-in time.

There is also a refundable security deposit of $100.00 placed as a hold on a credit card for any damages or excessive cleaning required in the suite. Upon check-out, that security deposit is returned to the credit card. If you use a debit card for the security deposit, it may take up to 14 business days after the hold has been released to show up on your bank statement.

Yes. A non-refundable resort fee is collected at the time of check-in. For more information on what this fee includes, please visit https://www.massresort.com/about/resort-fee/.

There is also a refundable security deposit of $100.00 placed as a hold on a credit card for any incidentals to the suite. Upon check-out, the security deposit is returned back to the credit card. If you use a debit card for the security deposit, it may take up to 14 business days after the hold has been released to show up on your bank statement.

Massanutten Resort is comprised of the following developments:

• Eagle Trace
• Eagle Trace at Killy Court
• Regal Vistas
• Shenandoah Villas
• Shenandoah Villas at Killy Court
• The Summit
• Summit Hillside
• Summit Sunrise
• Woodstone Meadows
• Woodstone Meadows Casa De Campo

Special requests (room views, floor level, unit location, etc.) are not accepted before arrival. Accommodations are based on a first-come, first-served basis. Massanutten Resort® will make every effort to honor special requests based on availability at time of check-in.

Yes. Upgrades are based on availability, and fees apply. Call the resort at 540.289.9441 for more information.

Yes. Massanutten Resort is committed to making its facilities accessible to all guests, including those with disabilities (within safety limits). Guests with disabilities are encouraged to notify Reservations at 540.289.4904, option 2 of special needs, when reservations are made and to contact Concierge Services at 540.289.4978 in advance to plan their stay.

Our team will happily communicate with all necessary departments to meet our guests' needs. If a guest's disability is not apparent, we may ask whether an accommodation is required because of a disability.

Yes. Massanutten Resort offers free parking for all owners and guests.

Yes. Electric vehicle charging stations are available at Massanutten Resort.

Yes, at Massanutten Resort, we understand that pets are an extension of your family. We are one of the few resorts in the area that offers a limited number of pet-friendly suites. The resort’s pet fee is $225 per dog, and dogs must be less than 70 pounds. Guests must sign a release of liability and waiver (found here) stating that they understand and adhere to all dog rules prior to arrival. Additional fees may be charged if extra cleaning is required after your stay. There is a maximum of two dogs per reservation.

For more information on the resort’s pet policy and making your request, please visit https://www.massresort.com/stay/dog-friendly-lodging/

Yes. Massanutten Resort will accept package deliveries for registered guests free of charge.

Important Notes:

• Massanutten Resort does not receive U.S. Postal Service delivery on Saturdays.
• Overnight packages or letters may be sent through USPS and other carriers, so be sure to confirm the carrier before selecting the address.
• If the mail is delivered to someone staying with a registered guest, you must indicate the registered guest’s name and unit number.
• For Internet driving instructions, use the Massanutten, VA address.
• For any other requisitions requesting guest mail, please call our Resort switchboard and ask to speak to the Manager on Duty at 540.289.9441.

To learn more about the mailing and shipping to Massanutten Resort, please visit https://www.massresort.com/explore/contact-us/mailing-address/

Yes. WiFi is included in the resort fee.

Massanutten Resort offers free WiFi internet access in most units, hotels, and common areas. In addition, public Wi-Fi internet access is also available at the business center at Massanutten Station.

No. Massanutten Resort does not offer daily housekeeping, but if you would like to request a cleaning service during your stay, please contact our front desk at 540.289.9441 to notify the staff.

No. Massanutten Resort is a smoke-free resort. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close the patio door when smoking outside. Please properly dispose of your cigarettes and cigars.

Pack-‘n-Play^® and highchairs are available on a first-come, first-served basis upon arrival. Charges may apply.

The hotels have no minimum stay, but all condo rentals require a two-night minimum stay.

Massanutten Resort^® is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact concierge services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.