The Colonies at Williamsburg

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FAQ

Frequently Asked Questions (FAQ) About The Colonies at Williamsburg

Have questions about your upcoming vacation to our Williamsburg, Virginia resort? Then we’ve got answers for you! Take a moment to browse through these questions and answers to help make the most of your stay with us.

  • General Information & Special Requests
  • Resort Location & Transportation Information
  • Resort Amenities
  • Suite Amenities

  • General Information & Special Requests

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    • What time are check-in and check-out?

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      The check-in time is at 4:00 PM local time, and check-out is promptly at 10:00 AM. The front desk is inside the clubhouse located at 5380 Olde Towne Road, Williamsburg, VA 23188.

      Before you depart, we kindly request that you take a few minutes to:

      • Place TV remote controls with the TV.
      • Leave all soiled linens and towels in the bathroom.
      • Start the dishwasher.

      The Colonies at Williamsburg is not responsible for any items left behind.

    • What are the front desk hours for The Colonies at Williamsburg?

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      The Colonies at Williamsburg is open 24 hours a day, 7 days a week. Please call the resort at 757.903.2000 to notify the staff of late arrivals. In addition, there is evening and overnight security throughout the resort property daily from 8:00 PM to 7:00 AM.

    • Is early check-in or late check-out available?

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      Yes. If you arrive at The Colonies at Williamsburg earlier and your assigned suite is available, we will be more than happy to check you in early. If unavailable, we kindly ask that you return at the regular check-in time of 4:00 PM.

      To request a later check-out time, please contact the front desk on the day of your departure. We will do our best to accommodate your request based on resort occupancy.

    • How old do you have to be to check in?

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      The minimum age to check in is 21.

    • What identification and type of credit card are accepted to check in?

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      A picture ID, a major credit card (Visa, MasterCard, American Express, or Discover), or a $150.00 cash security deposit, and your confirmation/hotel voucher are required at check-in time.

      A security deposit made on a major credit card will be released within 48 business hours of check-out. All cash deposits require a physical inspection of the suite after all guests have vacated. Please allow 15 to 20 minutes to have the suite inspected. If using a debit card, depending on your banking institution, the hold may take between 7 to 14 business days to be released.

    • Are there any extra fees that are not included with a reservation?

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      Yes. A non-refundable $30.00 resort fee is collected at the time of check-in (one fee per reservation). It includes WiFi, access to the fitness center and business center, DVD library, coffee/tea in the clubhouse, and use of an in-room safe. The resort fee applies to all guests, including Vacation Village Resorts Owners, RCI Exchanges, and rentals.

      There is also a refundable security deposit of $150.00 placed as a hold on a credit card for any damages or excessive cleaning required in the suite. Upon check-out, that security deposit is returned to the credit card. If you use a debit card for the security deposit, it may take up to 14 business days after the hold has been released to show up on your bank statement.

    • How many buildings does The Colonies at Williamsburg have?

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      The Colonies at Williamsburg features 28 buildings with 300 one- and two-bedroom suites that can be combined to make two- or four-bedroom suites. The low-rise buildings vary between two and three floors and have no elevators.

    • Can a specific building or view be requested?

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      Yes. Call the resort at 757.903.2000 to submit any special requests (room views, floor level, building location, etc.) you may have for your upcoming stay. We accept requests as early as two weeks before the check-in date.

      Accommodations are based on a first-come, first-served basis. Priority is given to The Colonies at Williamsburg owners, followed by Exchangers, but we will make every effort to honor all special requests based on availability.

    • Is it possible to upgrade to a larger room?

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      Yes. You may upgrade from a two-bedroom suite to a four-bedroom suite or a one-bedroom suite to a two-bedroom suite. Upgrades are based on availability, and fees apply. Call the resort at 757.903.2000 for more information.

    • Can a handicap-accessible room be requested?

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      Yes. The Colonies at Williamsburg has designated suites that meet Americans with Disabilities Act (ADA) requirements. Please advise the staff of your needs when making a reservation so we can verify availability before confirming your reservation.

    • Is parking free?

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      Yes. The Colonies at Williamsburg offers free parking for our owners and guests. In addition, there is evening and overnight security throughout the resort property daily from 8:00 PM to 7:00 AM. During peak season, parking can be limited. We have a centrally located overflow parking area to assist during these times.

    • Is RV parking permitted at The Colonies at Williamsburg?

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      No. Parking of recreational vehicles/equipment is not permitted at The Colonies at Williamsburg. Please contact the resort at 757.903.2000 for recommendations on available, approved parking.

    • Are there Electric Vehicle charging stations at The Colonies at Williamsburg?

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      Yes. Electric vehicle charging stations are located in the overflow parking lot near the tennis courts.

    • Is The Colonies at Williamsburg pet-friendly?

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      Yes. At The Colonies at Williamsburg, we understand that pets are an extension of your family. We are one of the few resorts in the area that offer a limited number of pet-friendly suites near the walking areas in a particular area of the resort. A non-refundable pet fee of $125.00 (per pet) is due at check-in, and availability is on a first-come, first-served basis. Only non-aggressive breeds are allowed on resort premises, with a maximum of two pets. YOU MUST CALL 757.903.2000 IN ADVANCE TO RESERVE PET-FRIENDLY ACCOMMODATIONS. Guests traveling on a promotion are not eligible to book a pet-friendly suite.

    • Does The Colonies at Williamsburg accept packages for guests?

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      Yes, The Colonies at Williamsburg will accept packages for owners and guests free of charge. However, the resort is not responsible for the safekeeping of packages. Packages must arrive during the guest’s reservation dates. Packages must include the registered guest’s name, and a photo ID is required for pick-up.

    • Does The Colonies at Williamsburg offer free WiFi?

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      Yes. WiFi is included in the resort fee.

    • Is daily housekeeping available at The Colonies at Williamsburg?

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      No. Housekeeping services are not included, but if you would like to request a mid-week cleaning service at an additional charge, please contact our front desk for availability during your stay. A mid-week cleaning includes beds being made with fresh linens, removing trash and replacing liners, exchanging all bath and kitchen linens, and vacuuming. In addition, guests are asked to dispose of trash in several conveniently located sites on the property.

      Towel or linen exchange may also be arranged for a fee. Please contact the front desk directly if you would like this service. A minimum $75.00 fine is applicable for suites left excessively unclean.

    • Is smoking permitted at The Colonies at Williamsburg?

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      No. The Colonies at Williamsburg is a smoke-free resort. Smoking outside is permitted except for the pool deck. The Colonies at Williamsburg does not provide guests with designated smoking areas.

    • Are extra beds or cribs available for small children?

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      Yes. Rollaway beds, cribs, and highchairs are available on a first-come, first-served basis. Guests must request these items at check-in as they cannot be reserved in advance. Charges may apply.

    • Does The Colonies at Williamsburg offer discounted tickets to Busch Gardens® Williamsburg or Water Country USA®?

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      Yes. Please visit the Concierge Desk in the clubhouse for all available offers for discounted theme park tickets and local attractions.

  • Resort Location & Transportation Information

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  • Resort Amenities

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  • Suite Amenities

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    • How are the suites laid out at The Colonies at Williamsburg?

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      The suites at The Colonies at Williamsburg offer our owners and guests spacious one-, two-, and four-bedroom floor plans designed for maximum comfort. Each suite's living room, dining room, and kitchen are integrated for entertaining and enjoyment. All suites have carpet in the living areas and bedrooms, and the kitchen and bathrooms have tile.

    • Does The Colonies at Williamsburg offer adjoining/connecting rooms?

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      No. The Colonies at Williamsburg offers four-bedroom suites, which are two two-bedroom suites. That means you would have a combined total of 2,400 square feet with two living rooms, two dining rooms, four bedrooms (two primary bedrooms and two guest bedrooms), and four bathrooms (two in each two-bedroom suite).

      In July 2018, The Colonies at Williamsburg began offering two-bedroom lockoff suites and two one-bedroom suites. The two-bedroom lockoff suites offer two living rooms, two dining rooms, two bedrooms, and two bathrooms.

    • How many people can each suite sleep?

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      The one-bedroom suite can accommodate up to four people, which includes two individuals sleeping on a queen-size sleeper sofa. The two-bedroom suite can sleep up to six people. There's a king-size bed in the primary bedroom, a queen-size bed in the second bedroom, and a queen-size sleeper sofa in the living room. The four-bedroom suite can accommodate up to 12 people. It consists of two two-bedroom suites adjoining a shared hallway with a lockoff. They have two king-size beds (one in each primary bedroom), two queen-size beds (one in each guest bedroom), and two queen-size sleeper sofas (one in each living room).

    • Do all the rooms have a patio or balcony?

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      Yes. Each suite at The Colonies at Williamsburg has a private patio or balcony with a table and chairs.

    • What appliances are in the kitchen?

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      All suites feature fully-appointed kitchens with granite countertops and stainless steel appliances, including a stove/oven, dishwasher, full-size refrigerator with ice maker, microwave convection oven, drip coffee maker (a starter pack of filters is provided), toaster, and blender.

    • What type of cookware and dinnerware is in the kitchen?

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      Most commonly used cookware, such as dishes, pots, and pans, are included in each suite. There is dinnerware for four in each one-bedroom suite, dinnerware for six in the two-bedroom suites, and dinnerware for twelve in the four-bedroom suites.

    • What entertainment options are available in each suite?

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      Each suite at The Colonies at Williamsburg features televisions in the living room and bedrooms, cable television with HBO®, a DVD player in the living room, and WiFi internet access.

    • Do all bedrooms have a king-size bed?

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      Yes. The one-bedroom suite features a king-size bed in the primary bedroom and a queen-size sofa bed in the living room. The two-bedroom suite has a king-size bed in the primary bedroom, a queen-size bed in the guest bedroom, and a queen-size sleeper sofa in the living room.

      The four-bedroom suites have two king-size beds (one in each primary bedroom), two queen-size beds (one in each guest bedroom), and two queen-size sleeper sofas (one in each living room).

    • Is there a jetted tub or walk-in shower in the bathroom?

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      The one-bedroom suites feature an oversized, walk-in tiled shower and a standard tub in the primary bathroom. The two-bedroom suites have an enclosed, oversized walk-in shower, a vanity area with a magnified mirror in the primary bathroom, and a tub/shower in the guest bathroom. In addition, all bathrooms are equipped with a hair dryer.

    • Is there a hair dryer?

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      Yes. There is a wall-mounted hair dryer in each bathroom.

    • Does The Colonies at Williamsburg provide toiletries such as shampoo, conditioner, or body wash?

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      Yes. The Colonies at Williamsburg provides guests with a small starter kit in their room, which includes a sample-size shampoo, conditioner, and bar soap. However, we recommend that you bring your own toiletries.

    • Is there a washer and dryer in the room?

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      No. Shared washers and dryers are conveniently located in the common hallway between the A and B Suites on each floor and are available at no cost. Select suites have a stackable washer and dryer; this includes all one-bedroom suites.

    • Is there an iron and ironing board?

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      Yes. Each suite has an iron and ironing board.

    • Is there a safe?

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      Yes. Each suite has a safe with an electronic keypad in the primary bedroom closet.