Travel Advisory

An Update For Our Valued Owners and Guests


NOTICE: We will continue to update this page as the situation around COVID-19 evolves, and additional information becomes available. The information below is subject to change on a daily basis.

Last Updated: May 6, 2020

In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, we have discontinued all social activities at all of our resorts. We continue to be in regular contact with along with local government and health authorities and strongly enforce the recommended guidelines for social distancing throughout all of our properties to mitigate potential exposure to COVID-19.

Below is a list of impacted resorts and amenities:

Resort Closures


Vacation Village in the Berkshires – has temporarily been closed by the State of Massachusetts until May 18, 2020. All owners who were scheduled to come in for their week during that time can call the resort at 413.738.2000 and we will work with you to accommodate you with another time.

Amenities

Orlando
Vacation Village at Parkway - five of the seven pools are now open. We are limiting the number of guests permitted and are actively ensuring that social distancing guidelines are being adhered to.

South Florida
Mizner Place at Weston Town Center - the pool is closed
Palm Beach Shores - the beach is closed
Vacation Village at Bonaventure - all four pools are closed

Williamsburg
The Colonies at Williamsburg & Williamsburg Plantation - the outdoor pools remain seasonally closed. The indoor pools are closed.





March 19, 2020


Just like you, we are closely monitoring new developments regarding COVID-19 (Coronavirus). Our resorts are open, and we want you to know there is nothing more important to us than the health and safety of our owners, guests, employees, and communities. We know spending time together with family is essential, and we want you to have confidence that we are taking steps to ensure everyone’s safety and well-being. We’ve been gathering regular updates and guidance from the CDC and state-level health departments to ensure we are implementing known best practices.


In reviewing official health department recommendations on precautions individuals and businesses can take, we have implemented several enhanced sanitation measures for the well-being of our guests. These include:

  • More frequent cleansing of public and common areas of all the resorts with hospital-grade disinfectant solutions. This includes high-touch areas in the lobby, pools, food service areas, activity areas, game rooms, elevators, vending machines, and other guest areas.
  • We use the same hospital-grade disinfectant cleaners in all guest rooms, and housekeeping departments are trained to pay special attention to high-touch areas such as door handles, light switches, in-room phone, power outlets and television remote controls.
  • We have increased and placed hand-sanitation stations throughout our resorts to provide our guests with a convenient method of maintaining good personal hygiene.
  • Along with the hand sanitizers, we are encouraging all guests and employees to wash hands frequently with soap and warm water.

We also communicate daily with our employees the importance of hygienic etiquette to prevent illnesses and highlight the need for a communal approach to ensure the health and safety of our owners and guests, which includes ensuring that any employee who feels sick stays home.

The Centers for Disease Control recommends frequent handwashing, and other preventive steps all of us can take. For more information, visit their website at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html


Our Commitment to You and Your Travel Plans

Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your medical providers, to make travel decisions that are best for you and your family.

  • Owners – If you own weeks 10-17 (through April 30) and cannot travel on your owner’s week, please contact your Owners Services Department, and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.

We are doing everything we can to provide a safe, seamless, and ultimately enjoyable experience when you visit us. Please know that we value you as owners and would love to see you back at your home resort soon.


Sincerely,
Vacation Village Resorts