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Vacation Village Resorts and Affiliates
Massanutten Resort

MASSANUTTEN RESORT POLICIES

McGaheysville, Virginia, United States

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  • Check-in: 5:00 pm local time / RCI Inbounds check-in: 6:00 pm local time   Check-out: 10:00 am local time
  • Minimum age for check-in is 21. Picture ID required. It is recommended that guests have their confirmation letter at check-in.
  • Resort is open 24 hours. Please call the resort to notify late arrivals.
  • Massanutten is committed to making its facilities accessible to all guests including those with disabilities within the limits of safety. Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made, and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met.
  • We understand that when guests sign up for an activity or event they have the full intention of attending. However, we also understand that sometimes plans change and reservations need to be cancelled. While most of our classes and activities have "no-penalty" cancellation policies, there is a few which do charge penalties for canceling. Since each activity has its own cancellation policy it is highly recommended that you learn about an activity's specific policies before making your reservation.
  • Pets are not permitted at the Resort. Any violations of this policy will result in a $250 fine and the immediate removal of the animal.
  • Massanutten Business Center located in the Woodstone Recreation Center provides a one-stop location to access current magazines, a lending library, and free Wi-Fi on your laptop or hand-held device. Two computer kiosks are available for the first 20 minutes free of charge with a reservation. Color printers are available at the computer kiosks. The first 10 pages are free. Copying and faxing are also available for a small charge. The business center is open daily 8:00 a.m. - 9:00 p.m.
  • For more information on Massanutten Resort Policies please visit www.massresort.com.